Help and Frequently Asked Questions
Our philosophy is simple – we are here for you every step of the way. Whether you have a question about our products, nutrition, or diet plans, we have experts on hand to help you.
We love talking to our customers, so if you cannot find the answer you are looking for you can get in touch via our Contact Us section. We’ll do our best to get back to you within 24 hours.
Don’t be afraid to ask a question, no matter how big or small, we are here to help.
What are MYJUICE Rewards Points?
MYJUICECO rewards point are a way of saying thank you for shopping with us and recommending your friends. For more information on the scheme visit our Rewards and Refer a Friend section
How do I return an order?
We understand that from time to time things can go wrong. If you have received an incorrect item or simply changed your mind, we can help you resolve any issues. If an item is opened, or not in pristine condition e.g. squashed or otherwise damaged, then we are unfortunately unable to accept your return.
Please check your delivery against the receipt as soon as possible; do not open any of the items until you are sure your order is correct.
I no longer want the product
You can return an unwanted item to us for refund or exchange, provided it is in its original, unused and unopened condition.
Just return the product to us within 14 days of receiving your order.
To return all or part of your order you must obtain a unique returns code from and complete our Returns Form, which is available to download below. Please let us know your order number and reason for returning prior to sending your products back to us. Please note, if you have purchased any multi-week or complete pack and have already consumed some of the items, we are unfortunately unable to accept your return.
The cost of returning the unwanted item to us is your responsibility. We recommend that you send the parcel using a trackable delivery service that insures you for the value of the items.
I have received the wrong item
We make every effort to ensure that your order is shipped correctly. However, if the item you received is not what you originally ordered, please contact as soon as possible. Ensure the item or items remain unopened and we will resolve the problem for you immediately.
Damaged or faulty item
In the unlikely event that you receive an item which you consider to be damaged or faulty, then please get in touch to explain what is wrong with the product.
We will aim to resolve the issue as quickly as possible.
Replacement or cash refunds
We will send you a replacement product or refund the card or PayPal account you used to pay for your order. You should receive your refund within seven days of the reported issue, although in most cases, it will be sooner.
Our returns policy does not affect your statutory rights. For more information about your other statutory rights, please visit www.direct.gov.uk or contact Citizens Advice on 03454 04 05 06.
- MyJuiceCo Limited
8-10 Bolton Street
- BL0 9HX
What are you delivery options/charges?
We understand that delivery plays a huge part in your customer experience. We select our courier partners based on their exceptional level of service. To keep things simple, we only use two courier partners.
To help you make the right choice take a look at our delivery options page.
What happens if there is something wrong with my order? Hopefully, your order will be perfect, but from time to time things do go wrong, so please get in touch with us.
How do I create an account?
To create an account simply visit any page on our website and click Register at the top of the page.
Once you have registered your details, you can add or change your personal details by click on Login at the top of any page on our website.
How do I close my account?
To close an account with us, please contact us directly quoting your registered name, email address and account number. All these details can be found by logging on to the website.
How secure is my personal information?
How do I know if my order has been successful?
When an order has been placed correctly, you will receive a confirmation email from us. Whilst this confirmation email should reach you in a few minutes, please allow an hour before contacting our Customer Service team.
How do I contact you?
You can contact us via email, phone or post. Rest assured, we will try our best to get to you with an answer within one working day of receiving your enquiry. You can find our contact details here
How do I change my account details?
To change you account details, simply click on Login at the top of any page. You will automatically be taken to your account where you can review or amend any of your personal details.
What if I forget my login details?
If you forget your login details, simply click on Login at the top of any page. Here, you will be prompted to enter your email address and password. Click ‘Forgot Your Password?’. You will then be taken through the process to reset your password.
What are my payment options?
We accept the following card types – Mastercard, Visa, Visa Electron, Maestro and Paypal.
If you pay by Visa or Mastercard you may be re-directed to a Verified by Visa or Mastercard Secure page with your bank. Don’e worry, this is simply the latest fraud prevention initiative designed to create a more secure method for authenticating cardholder details at the time of transaction. This gives an extra layer of protection when you shop online.
Can the delivery and billing address be different?
Yes, you can have your delivery sent to a different address from your billing address. You can add this information at the time of checkout.
If you use a business address for your delivery, please ensure you enter all the correct details including the business name and ensure that the business is able to accept parcels.